Waiter / Waitress (Server)

At Victoria Waterfront Hotel & Resorts, we believe in creating an oasis of comfort and sophistication along the picturesque coast of Lagos. Our mission is to offer exceptional hospitality through a combination of modern amenities, impeccable service, and personalized experiences. Whether you’re visiting for business or leisure, our dedicated team is on hand to ensure your every need is met—so you can fully immerse yourself in the serenity and energy of our waterfront setting. Beyond providing stylish accommodations, we celebrate the vibrant local culture through events, dining experiences, and thoughtful guest activities. Join us and discover the perfect blend of relaxation, adventure, and authentic Lagos charm. We are recruiting to fill the position below:

Job Title: Waiter / Waitress (Server)

Location: Ibeju-Lekki, Lagos

Employment Type: Full-Time / Part-Time

Department: Front of House

Reports To: Restaurant Manager / Shift Supervisor Job Overview We are looking for an enthusiastic, customer-focused Waiter / Waitress to join our dining team. In this role, you will be the main point of contact for guests, ensuring they enjoy an exceptional dining experience through friendly service, efficient order handling, and detailed menu knowledge.

Key Responsibilities

Guest Service & Order Management: Greet and seat guests warmly, providing menus and explaining daily specials. Answer questions regarding menu items, ingredients, preparation methods, and dietary/allergy restrictions. Recommend food pairings, beverages, and upsell appetizers or desserts to enhance the dining experience. Take accurate food and beverage orders using POS software, order pads, or digital tablets. Deliver orders promptly to tables, ensuring correct dish temperatures and presentation. Table & Dining Area Maintenance: Set up tables with clean linens, silverware, glassware, and condiments before opening and between seatings. Pre-bus and clear dishes, glasses, and utensils throughout the meal. Maintain a clean, safe, and organized dining area, service stations, and side stands. Follow all health code, sanitation, and safety guidelines. Payments & Teamwork: Issue accurate guest bills, process payments (cash, credit cards, POS apps), and return change/receipts. Communicate effectively with kitchen and bar staff regarding special requests, timing, or allergies. Address minor customer complaints with patience and professionalism, escalating to management when necessary. Assist team members with side duties (rolling silverware, stocking supplies, resetting dining room).