Receptionist

Brilliant Performance Solutions Limited - Our client operates a Hotel in Adeeba in Lakwe, Lagos. Due to increasing activities, they are urgently recruiting suitable candidates to fill the position below:

Job Title: Receptionist

Location: Adeeba-Lakwe, Lagos

Employment Type: Full-time Functional

Responsibilities

Your duties shall include but not limited to the following: Check-in and check-out guests to the company standards. Advise guests on room features / utilities / local amenities Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively. Liaise with all Managers on any issues and concerns. Inputting high volume reservations correctly and noting any special requests. Promoting and upselling the property’s facilities – be a brand ambassador for the property. Ensuring billing is correctly carried out to the hotel standards Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer answering questions about hotel facilities and about local transport, places of interest and entertainment using sales skills to promote additional hotel services and facilities dealing with special requests, such as room service, taxi bookings or wake-up calls passing on messages to guests and taking mail for posting passing on any guests' problems to the appropriate member of staff Greet, welcome, and check in new guests Inform guests of policies during the check-in process Verify guests’ payment methods Deliver room keys, give guests directions to their rooms Maintain records of guest room bookings compute guests’ bills and post charges Accommodate guests with extra pillows, cots, toiletries Send messages to guests Create incident reports, daily activity logs, or other documents requested by management Book and schedule conference rooms Help with administrative and clerical tasks as needed Maintain a positive attitude at all times Help guests access the internet and WIFI Enforce hotel rules and regulations Alert management of any wrongdoing or guest misconduct Report emergencies to the authorities Keep an orderly front desk and reception area Any other assignment.

Requirements

The ideal person must have SSCE or OND in any relevant field. Candidates who reside within the stated location will have an advantage A minimum of 3 years’ experience in front office operations