Hotel Front Desk Officer

Future Moves Recruitment Agency (FMR Agency) is an End to end HR Company in Nigeria placing quality candidates to quality Companies alongside other services. This time, our client in the Hospitality industry is looking for a well experienced and competent Frontdesk officer. We are recruiting to fill the position below:

Job Title: Hotel Front Desk Officer

Location: Thinker Corner, Enugu

Employment Type: Full-time Work Schedule: 6 Days a Week (Tuesday – Sunday) Day Off: Mondays Accommodation: Available (Staff accommodation provided)

Job Summary

We are seeking a presentable, customer-oriented, and professional female Hotel Front Desk Officer to manage front desk operations and ensure guests receive excellent customer service throughout their stay. The ideal candidate must have previous experience working in a hotel, possess good communication skills, and be proficient in computer operations and hotel booking platforms.

Key Responsibilities

Welcome guests warmly and professionally, ensuring a pleasant first impression. Handle guest check-ins and check-outs efficiently. Manage room reservations, bookings, cancellations, and inquiries. Respond to guest requests, complaints, and concerns promptly and professionally. Maintain accurate guest records and update reservation details. Manage hotel booking platforms and online reservation channels. Answer phone calls, respond to messages, and provide information about hotel services. Coordinate with housekeeping and other departments to ensure rooms are ready for guests. Process payments, issue receipts, and maintain accurate transaction records. Ensure the reception area remains clean, organised, and presentable. Provide excellent customer relations and maintain a high standard of hospitality.

Requirements

and

Qualifications

Candidates should possess a Bachelor's Degree Must have 2–3 years of relevant experience working as a Hotel Front Desk Officer or Receptionist. Must have previous experience in a hotel environment. Good knowledge of computer operations and Microsoft Office applications. Familiarity with hotel booking platforms and online reservation systems. Excellent verbal communication skills and fluency in English. Strong customer service and interpersonal skills. Must be courteous, confident, well-groomed, and professionally presentable. Ability to multitask, remain organised, and work effectively under pressure. Good problem-solving skills and attention to detail. Must be willing to work six days a week, with Mondays off. Salary N85,000 – N100,000 Monthly (Negotiable based on experience).