Front Desk Officer

BMHR Consulting Limited - Our client, a fast-growing luxury beauty and aesthetics clinic, is recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki Phase 1, Lagos

Employment Type: Full-time Summary This is a critical role for someone who is exceptionally organized, warm, professional, and dedicated to delivering an outstanding client experience.

Key Responsibilities

Manage the reception area and create a warm, professional environment for clients. Coordinate all front desk operations, including appointment scheduling, client intake, and payment processing. Ensure every client receives five-star, luxury customer service. Handle inquiries professionally and efficiently (phone, email, and social media). Maintain the client database and accurate records. Work closely with the Operations Manager and clinical staff to ensure smooth flow. Resolve client issues with emotional intelligence and grace.

Requirements

Bachelor’s Degree or Diploma in Business Administration, Communications, or a related field 2–3 years’ experience in a similar customer-facing role, preferably in a luxury, hospitality, or healthcare environment. Outstanding verbal and written communication skills. Exceptional organizational skills and high attention to detail. Highly professional appearance and interpersonal skills. Strong conflict resolution and time management abilities. Proficiency in Microsoft Office Suite and other digital business tools. Ability to remain calm and multitask under pressure. Must be a female.