Collections Specialist, SME

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia. We are recruiting to fill the position below:

Job Title: Collections Specialist, SME

Location: Lagos (Hybrid)

Responsibilities

As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to: Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts. Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept. Verify information on overdue arrears and follow up with calls Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward. Tracking of Payments by following up on pending promises.

Requirements

University Degree from any related field. 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations. Microsoft Excel proficiency. High self-motivation with strong interpersonal skills. Excellent verbal and written communication skills. Strong analytical and problem-solving skills.

Benefits

Private Health Insurance Pension Plan Training & Development Performance Bonus.