Anti-Fraud Manager - Mobile Installment

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below:

Job Title: Anti-Fraud Manager - Mobile Installment

Location: Lagos Role Overview Lead the end-to-end anti-fraud operations for PalmPay's device installment business in Nigeria. Build and manage a multi-functional team covering phone investigation, field verification, intelligence monitoring, and data analytics & quality assurance. Establish and operate a full-cycle anti-fraud closed loop: alert generation → investigation → fraud determination → channel enforcement → post-case review.

Key Responsibilities

Team Leadership: Build, lead, and develop the local anti-fraud team across multiple functional areas. Responsible for recruitment, onboarding, training, performance management, and day-to-day task allocation. Foster a high-performance culture focused on investigation quality, operational efficiency, and continuous improvement. Anti-Fraud Operations: Oversee the full investigation workflow for suspected fraud cases, ensuring P0–P3 tiered cases are handled per SOP with appropriate urgency. Review and sign off on fraud determination conclusions (F0–F4 severity grading), accountable for determination accuracy. Maintain the case ledger and track core operational KPIs including fraud detection rate, investigation coverage ratio, and case closure cycle time. Conduct weekly case reviews to identify investigation blind spots and refine investigation strategies. Channel Risk Management: Establish and enforce a channel (Agent/Dealer) violation penalty framework, driving remediation, restriction, or termination of high-risk channels. Collaborate with the sales team to embed anti-fraud requirements into channel onboarding and ongoing management. Produce periodic high-risk merchant/Agent profiles and build a channel risk scoring system. Intelligence & Early Warning: Guide the intelligence monitoring team in application data analysis and social media sentiment surveillance. Conduct rapid-response analysis on emerging fraud patterns (e.g., NIN forgery, face-swap attacks, Agent multi-accounting). Support HQ data teams in cross-market intelligence benchmarking and fraud pattern sharing. Cross-Functional Collaboration & Reporting: Maintain close collaboration with sales, collections, and credit review teams to ensure anti-fraud measures are effectively implemented on the business side. Submit weekly anti-fraud operations reports (in English) to HQ; escalate material cases in real time. Participate in bi-weekly global anti-fraud benchmarking and intelligence-sharing sessions.