Operation Analyst at Workforce Group

Operations
Lagos State
April 2, 2026
Full Time

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Job Description

At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community.

Through a network of diversified but highly complementary lines of business, we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market.

We are recruiting to fill the position below:

Job Title: Operation Analyst

Location: Lagos 
Employment Type: Full-time

Description

  • We are seeking a highly organized and proactive Operations Analyst to join our Operations Excellence team. Unlike a traditional back-office analyst, this role is “boots on the ground” for our telematics and physical operations.
  • You will be responsible for the real-time health of our fleet, ensuring that our material handling equipment is utilized efficiently and that our frontline teams are meeting strict operational standards.
  • The ideal candidate is a disciplined problem-solver who can spot a “dropped ball” before it affects the client and has the backbone to enforce operational strategy.

Key Responsibilities

  • Act as the primary administrator for the Service Order application. You will ensure technical team create work orders for all maintenance and operational issues, ensuring high data integrity.
  • Monitor the status of all open tickets. You are responsible for following up with technical teams to ensure issues are closed out within established Service Level Agreements (SLAs).
  • Provide continuous monitoring of material handling equipment (MHE) and telematics via Linde Connect software.
  • Translate telematics alerts into actionable work orders, ensuring that “dropped balls” are eliminated through clear digital trails.
  • Hold frontline and maintenance teams accountable for updating ticket statuses, ensuring that the “story” of every asset is accurately captured in the system.
  • Generate weekly reports on ticket aging, resolution times, and recurring equipment issues to help leadership “pattern” business needs.
  • Coordinate with the warehouse to ensure parts used in work orders are properly logged and accounted for.

Qualifications
Compulsory:

  • BSc / HND in Computer Science, Statistics, Engineering, or a related field.
  • Proficiency in Microsoft Office applications (specifically Excel for tracking and Outlook for coordination).
  • Knowledge of CRM, ERP, or CMMS ticketing platforms (e.g., SAP, Jira, or similar).

Experience Required:

  • 2+ years of professional experience in a similar role.
  • Proven experience using Service Order or CMMS (Computerized Maintenance Management Systems) software (e.g., SAP, Jira, or custom ERP ticketing).
  • Hands-on experience with Power Automate to build automated workflows and process integrations.

Application Closing Date
30th April, 2026. 

How to Apply
Interested and qualified candidates should send their CVs to: executivesearch@workforcegroup.com using the job title as the subject of the mail.

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