Retail Operations Manager at Frances Mcgreg Consulting (FMC) Services

Operations
Lagos State
February 26, 2026
Full Time

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Job Description

Frances Mcgreg Consulting (FMC) Services is a full fledged business consulting company that covers talent acquisition and management, data analysis, organizational design and development, humanitarian activities and SDGs.

We are recruiting to fill the position below:

Job Title: Retail Operation Manager

Location: Yaba, Lagos
Employment Type: Full-time

Role Purpose

  • The Retail Operations Manager is responsible for the strategic and operational leadership of all Pinnah Foods retail outlets.
  • Your mission is to drive multi-unit profitability, ensure 100% compliance with brand SOPs, and nurture a high-performing leadership team. You bridge the gap between “Strategy” at the Head Office and “Execution” on the shop floor.

Key Responsibilities
Operational Excellence & SOP Compliance:

  • Standardization: Ensure every outlet delivers the same “Pinnah Experience,” from the temperature of the ice cream to the “Speed of Service” (SOS) at the stir-fry station.
  • Audit Oversight: Conduct unannounced monthly “Excellence Audits” to ensure hygiene, safety, and service standards are met.
  • Facility Synergy: Work with the Facility Officer to ensure equipment downtime is minimized and outlets are in pristine condition.

Financial Performance & P&L Management:

  • Sales Growth: Analyze branch-level data to identify sales trends and implement local store marketing (LSM) strategies.
  • Cost Control: Manage COGS (Cost of Goods Sold) and labor costs. Implement strict waste-reduction protocols across all kitchens.
  • Budgeting: Oversee the annual operational budget and approve significant branch expenditures with “Integrity.”

Leadership & People Development:

  • Succession Planning: Identify and groom “High-Potential” Supervisors for Restaurant Manager roles.
  • Performance Management: Oversee the bi-annual appraisal process and implement the Progressive Discipline Policy fairly across the business.
  • Training Execution: Ensure the “Annual Training Calendar” is active at the branch level, tracking progress via the Learning Passport.

Customer Experience & Community:

  • Complaint Escalation: Serve as the final arbiter for complex customer issues escalated by the Social Media Specialist or Branch Managers.
  • Brand Ambassador: Live the “Happy Community” value by fostering an environment where staff are motivated and customers feel valued.

Core Competencies:

  • Excellence: A relentless drive for perfection in food quality and service delivery.
  • Integrity: Transparent management of inventory, cash, and vendor relationships.
  • Nurture: A passion for coaching and developing the next generation of Pinnah leaders.
  • Strategic Thinking: Ability to look beyond daily “fires” to see long-term growth opportunities.

Requirements & Qualifications

  • Education: B.Sc/HND in Business Administration, Hospitality Management, or a related field. An MBA is an added advantage.
  • Experience: 7–10 years in Retail or QSR Operations, with at least 3 years in a multi-site management role.
  • Analytical Skills: Advanced proficiency in Excel (data analysis) and POS software.
  • Regulatory Knowledge: Deep understanding of the NAFDAC/Health & Safety regulations.
  • Availability: Must be willing to work flexible hours, including weekends, and travel across the Lagos metropolitan area.

 Salary
N400,000 – N800,000 per month. 

Application Closing Date
21st March, 2026.

How to Apply
Interested and qualified candidates should send their application to: conciseglobalhr@gmail.com using the Job Title as the subject of the mail.

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