Volunteer Customer Service & Outreach Officer

Nigerian youths face numerous challenges that the current education system must address adequately. The challenges, though, significantly impact young people's well-being and the actualisation of their life goals, but can be mitigated through early interventions. To achieve this, the Health4You Initiative delivers scientifically proven solutions to mitigate the negative impacts of challenges faced by Nigerian youths and equip young people, parents, and those working with them with the proper set of skills to provide early intervention and help navigate life's challenges more effectively. Through our various projects, we work with young people to enhance their competence in various domains and build their capacity to address the challenges young Nigerians face more effectively. To achieve our aim, we seek collaborations with organisations already working with young people and design and deliver training, workshops, and interventions that improve the experience and lives of young people. We are recruiting to fill the position below:

Job Title: Volunteer Customer Service & Outreach Officer

Location: Remote

Employment Type: Volunteer Job Description Are you a persuasive communicator with a passion for improving the mental health and well-being of young Nigerians? We are looking for a Volunteer Customer Service & Outreach Officer (Remote) to join our team. Your primary mission will be to connect with school leaders and teachers, introduce them to our platform, and drive sign-ups for our evidence-based mental health training courses. You will be the friendly voice of Health4You, helping us expand our reach and get our courses into the hands of educators who need them. If you have excellent communication skills and the drive to get our website in front of as many schools as possible, then this volunteer opportunity is for you!

Key Responsibilities

Proactively reach out to schools, principals, and teachers via email and phone to introduce our training programs. Clearly communicate the value of our courses to encourage sign-ups. Act as the first point of contact for inquiries, providing excellent customer service. What We’re Looking For Strong communication and interpersonal skills. Self-motivated and able to work independently in a remote environment. A passion for education and mental health advocacy. What You'll Gain Improved communication skills Building experience with liaison and coordination Understanding whole school approaches Deepen your knowledge of mental health and evidence-based approaches Gaining more insight on the challenges and needs of educators and students Develop strong organisation and administration skills Build professionalism and confidence Gain hands-on experience on project coordination Teamwork and collaboration.