Ticketing Officer

Excel and Grace Consulting - Our client, a reputable transportation company, is recruiting to fill the position below:

Job Title: Ticketing Officer

Location: Okota, Lagos

Employment Type: Full-time

Reports To: Terminal Manager / Operations Manager

Industry: Transportation

Job Summary

We are seeking a detail-oriented and customer-focused Ticketing Officer to manage passenger bookings, ticket sales, travel schedules and ticketing records while ensuring a smooth and efficient passenger experience.

Key Responsibilities

Manage passenger bookings, ticket sales, reservations and cancellations. Provide accurate information on travel schedules, routes, fares and departure times. Issue tickets and receipts, ensuring proper documentation of all transactions. Receive and reconcile ticket payments and maintain accurate daily sales records. Respond to passenger enquiries, complaints and booking-related issues professionally. Coordinate with terminal and operations teams to ensure timely departures and passenger readiness. Prepare daily ticket sales and revenue reports. Prevent ticketing errors, unauthorised discounts and revenue leakages. Maintain accurate passenger records and comply with company ticketing procedures.

Requirements

OND, HND or Bachelor's Degree in Business Administration, Accounting, Marketing or a related field. 1 - 3 years' experience in ticketing, customer service, cashiering or transportation operations. Good numerical, communication and customer service skills. Proficiency in Microsoft Office and familiarity with ticketing or booking software. High level of accuracy, honesty, accountability and attention to detail. Ability to work under pressure, manage multiple bookings and work flexible shifts when required. Key Competencies: Customer service and communication Cash handling and basic financial reconciliation Attention to detail and record-keeping Problem-solving and teamwork Integrity and revenue accountability. Salary N200,000 Monthly.