Terminal Operations & Business Development Manager

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on. We are recruiting to fill the position below:

Job Title: Terminal Operations & Business Development Manager

Location: Lagos

Employment Type: Full-time

Job Summary

The Terminal Operations & Business Development Manager will oversee the day-to-day operations of the terminal while driving business growth through customer acquisition, sales, marketing, and strategic partnerships. The successful candidate will be commercially minded, with the ability to manage people and resources efficiently, attract new customers, strengthen existing relationships, and increase terminal revenue and profitability.

Key Responsibilities

Oversee daily terminal operations, ensuring efficiency, safety, service quality, and compliance with company policies. Develop and implement business development strategies to attract new customers, increase patronage, and grow revenue. Identify and secure business opportunities, including corporate accounts, institutional clients, group bookings, and strategic partnerships. Drive sales and marketing activities to promote the company's services and improve market visibility. Build and maintain strong relationships with existing customers, prospective clients, business partners, and other stakeholders. Manage terminal staff, assign responsibilities, monitor performance, and promote accountability and teamwork. Manage terminal resources, facilities, equipment, and operating expenses to ensure optimal utilization and cost control. Monitor revenue generation, sales performance, customer feedback, and operational efficiency, taking corrective action where necessary. Ensure accurate operational records, proper cash handling, revenue reconciliation, and prevention of revenue leakages. Resolve customer complaints promptly and implement measures to improve customer satisfaction and retention. Prepare regular reports on business development activities, revenue performance, operational challenges, and growth opportunities. Implement management directives and recommend practical improvements to terminal operations and business performance.