Telco Project / Product Manager

A Computer / Telecommunication company is recruiting suitable candidates to fill the position below:

Job Title: Telco Project / Product Manager

Location: Lekki Phase 1, Lagos (Hybrid)

Employment Type: Full-time

Responsibilities

Collaborate in managing relationships with partners and stakeholders to foster effective communication and synergy. Develop and maintain a comprehensive monthly configuration and issue resolution records, ensuring accuracy and completeness. Maintain a minimum issue resolution rate between 85% to 90% by the end of each month, implementing proactive measures for continuous improvement. Contribute to enhancing customer engagement and retention features within products by optimizing customer touchpoints with relevant and compelling content. Ensure the quality of content and notifications aligns with product management objectives, both for new and existing products. Identify opportunities for system enhancements that can enhance productivity and elevate the quality of products. Promptly address escalated issues involving the product team, ensuring timely resolutions. Facilitate effective communication and knowledge sharing within the team, keeping members informed about product and partner updates. Provide comprehensive product management and support for products, ensuring alignment with company goals and expectations. Manage campaign budgets efficiently, tracking expenditures and optimizing resource allocation for maximum impact. Oversee the entire product lifecycle, from conceptualization to retirement, ensuring strategic alignment and continuous improvement.

Qualifications

Bachelor's Degree in Computer Science, Information or Business Sciences, or related fields. 2 to 3 years’ experience in a Project Management role. Project Management Professional (PMP) certification and/or experience is a key advantage. Skills/

Requirements

Advanced skills in the usage of Microsoft Excel, Word and PowerPoint. Mandatory background of working in a software development environment or of liaising with Software Developers. Strong Project Management experience, managing multiple projects simultaneously. In-depth knowledge of project management principles, methodologies, and tools. Knowledge of working with JIRA is an added advantage. Ability to identify and mitigate potential project risks. Ability to manage effective project teams. Excellent verbal and written communication skills. Excellent time management, analytical and problem-solving skills. Salary Very Attractive.