Technical Training Supervisor [SOLAR]

Itel Energy is a renewable energy solutions company focused on providing reliable, affordable, and sustainable solar power solutions across Nigeria. As part of the itel ecosystem, Itel Energy leverages strong distribution networks and deep market reach to deliver innovative off-grid and hybrid solar solutions for homes, SMEs, and commercial customers. We are recruiting to fill the position below:

Job Title: Technical Training Supervisor [SOLAR]

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Summary

We are seeking an experienced and proactive Technical Training Supervisor to oversee the planning and delivery of technical training for our engineers, technicians, service partners, distributors, and customers across the northern region. The successful candidate will assess training needs, develop curricula and practical training materials, deliver hands-on product and troubleshooting training, and measure training effectiveness against service quality and customer satisfaction goals. The ideal candidate should possess strong technical expertise in solar energy systems, inverters, batteries, and electrical components, be fluent in Hausa and English, and have a genuine commitment to developing people.

Key Responsibilities

Plan, schedule, and coordinate technical training activities for technical support engineers, field technicians, installers, service partners, distributors, and customers. Conduct training needs assessments across the region and develop curricula, course outlines, and competency frameworks based on identified gaps. Develop, implement, and maintain training materials, practical workbooks, troubleshooting guides, assessment tools, and product knowledge resources. Deliver hands-on, practical training on installation, commissioning, maintenance, troubleshooting, and repair of solar energy systems, inverters, batteries, and other company products. Conduct training sessions in Hausa and English to ensure clear understanding across diverse audiences and skill levels. Assess and certify trainee competency, maintain certification records, and track the progress of technicians through defined training pathways. Evaluate training effectiveness through post-training assessments, field performance monitoring, and participant feedback, and implement improvements to content and delivery methods. Collaborate with Engineering, Quality Assurance, Product, and Service teams to ensure training content reflects current products, technical standards, and recurring field issues. Support installation, commissioning, and field troubleshooting activities when required to remain current with real-world technical challenges. Coach and mentor technicians in the field, providing technical guidance and reinforcing best practices. Prepare and maintain accurate training records, attendance registers, certification logs, and training performance reports. Manage training equipment, demonstration units, tools, and venue logistics, ensuring all activities comply with company policies, technical standards, and health and safety regulations. Monitor training metrics, identify capability gaps and improvement opportunities, and implement initiatives to enhance team competence and service efficiency. Stay up to date with new products, technologies, and industry best practices to improve training quality and service delivery.