Recovery Supervisor

Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators. We are recruiting to fill the position below:

Job Title: Recovery Supervisor

Location: Abeokuta, Ogun Role Overview Recovery Supervisor is responsible for overseeing and managing the debt recovery process within the business. The role ensures that overdue accounts are effectively tracked, negotiated, and recovered while maintaining compliance with company policies and regulatory requirements

Key Responsibilities

Lead recovery activities across all cities and new locations. Handles special credit arrangements and deviations from standard terms of payment. Review debt recovery process’s effectiveness and policies. Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return. Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise. Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims. Ensure training plans and documentation are up to date and in place for collections of receivables and applications. Staff Development: Involvement in the career development of the team and any staffing decisions. Leadership: effectively lead, manage, and develop collections teams across current and new city launches.

Requirements

Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Minimum of 3–5 years of experience in debt recovery, credit control, or collections, with at least 1–2 years in a supervisory role. Strong leadership and team management skills. Excellent negotiation and conflict resolution abilities. Proficiency in debt recovery tools, CRM software, and Microsoft Office Suite. Strong understanding of credit policies, financial regulations, and debt collection laws. Effective communication and interpersonal skills. Ability to analyze data and generate reports for management review.