Product Lead, Trust and Compliance

Chowdeck is a food technology company that provides a food delivery hub that connects both food vendors and consumers. This allows food vendors to deliver meals seamlessly while also providing consumers with a platform to order meals from their favourite restaurants in their city. In between the consumers and vendors sits our riders who are the superstars of Chowdeck. At Chowdeck, we unite people through innovative meal-ordering and delivery technology, putting smiles across faces and ensuring satisfaction in bellies. We empower food businesses with essentials to foster new growth horizons while creating a better standard of living for their communities. We are recruiting to fill the position below:

Job Title: Product Lead, Trust and Compliance

Location: Ikoyi, Lagos (Hybrid)

Job Description

As the Product Lead, Trust and Compliance at Chowdeck, you will own the product systems behind KYC, fraud detection, investigation and containment across customers, vendors, riders, agents, wallets, payments and payouts. Today, fraud and compliance problems can stretch across several teams and systems. Your job is to bring them together under one clear product strategy: one that improves visibility, makes it safe to act quickly, and closes recurring loopholes without putting unreasonable friction on the legitimate people who use Chowdeck every day. You will report to the Product Executive and coordinate dependencies with other functional teams and external partners. You don’t need to be a lawyer, but you must be able to work precisely with legal, regulatory and financial-risk requirements.

Responsibilities

What you will own: KYC product journeys and verification coverage across customers, vendors, riders and agents. Fraud visibility, including case records, monitoring signals, alerts and investigation access. Containment capabilities such as account freezes, payout holds, blocked payment details and reward reversals. The product process for fraud severity, response expectations, evidence preservation and case close-out. The recurring-loophole register, and coordinating product fixes across teams. Trust and compliance readiness for new products and markets. In this role you’ll be required to: Set the product strategy and roadmap for KYC, fraud visibility and containment. Work with the relevant stakeholders to turn policy and regulatory requirements into product experiences people can actually use. Partner with engineering and data teams to turn known fraud patterns into monitors, alerts and validated automated controls. Work with internal teams and external partners to improve containment, freezes, recalls and recovery. Define measures for internal detection, time to detect, time to contain, loss exposure, recovery and impact on legitimate users. Make sure investigators have the evidence and access they need, while keeping sensitive information protected. Coordinate root-cause fixes across product areas and escalate open risks with clear recommendations. What success looks like: KYC requirements and outstanding verification gaps are visible and actively managed. More fraud cases are caught internally before victims or partners report them. High-risk activity can be contained quickly through controlled, auditable actions. Investigations preserve evidence and follow consistent severity, escalation and close-out rules. Alert quality improves without overwhelming investigators or repeatedly blocking legitimate users. Recurring product loopholes have owners, target dates and verified fixes.