Principal, Relationship Manager

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East. We are recruiting to fill the position below:

Job Title: Principal, Relationship Manager Requisition Number: 64655

Location: Victoria Island, Lagos Global Grade: Band 5 Work Type: Office Working

Employment Type: Permanent

Job Summary

This role is for a Relationship Manager who will both acquire and manage High Net Worth Individual (HNI) / Ultra High Net Worth Individual (UHNI) clients.

Key Responsibilities

Strategy: Strategies for business development and revenue generation. Business objectives and goals. Business: Acquisition & Sales Management: Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue. Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions. Achieve “best in class” productivity to maximize the efficacy of the sales process. Achieve the budgeted cross sell targets, consistency and penetration. Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the approved contact plans. Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) Constantly update product and process knowledge by successfully attending trainings/obtaining certifications. Customer Relationship Building: Effectively meeting customer expectations and handling/reducing customer complaints. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High-Net-Worth customers of the Bank Processes: Ensure compliance with laid down process and procedures. Facilitate and Implement work process improvements. Ensure compliance with Global Process Standards on Customer Data Confidentiality. Risk Management: Ensure KYC/AML updates, proper/zero error documentation. Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same. Read, understand and comply with all provisions of the Group Code of Conduct. Governance: To be able to detect any suspicious transactions, Money laundering, forgeries etc. Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures. Ensure all GPS standards are followed and adhered. Regulatory & Business Conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct. Obtain Security & Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role. Other