Manager, Relationship, Mandarin Speaking-North

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the position below:

Job Title: Manager, Relationship, Mandarin Speaking-North

Location: Kano

Job Description

The purpose of the role is to: Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions. Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports. Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals. Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications. Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.

Qualifications

B.Sc in Social Science or related field. Masters and Professional certifications can be an added advantage. Experience: Mandarin speaking. 1 - 2 years general banking experience. 2-4 years experience in Research and Development; Strategy formulation and execution. Additional Information: Behavioural Competencies: Documenting Facts Generating Ideas Establishing Rapport Examining Information Team Working. Technical Competencies: Business Analysis Planning & Monitoring