Integrated Client Navigator – Community Service Centre

The Center for Clinical Care and Clinical Research is an indigenous, non-profit organization that promotes best practices in health care delivery, medical training and research using locally adapted models of health systems strengthening. Established in 2010, CCCRN implements projects through a team of experienced health and allied professionals that include clinicians, laboratorians, community workers and health information specialists and in partnership with multiple national and international organizations. Touching lives in a unique way, CCCRN has established its footprints in 14 states of Nigeria, where it has and continues to implement quality health initiatives that impact public health, and to contribute to the global knowledge of effective health solutions within resource constrained settings. Our guiding philosophy is to provide best possible care solutions for each client, magnifying same approach to reach many more in reaching public health goals. We are recruiting to fill the position below:

Job Title: Integrated Client Navigator - Community Service Centre Locations: Minna, Bida, and Suleja clusters - Niger Slot: 20 Openings Role purpose Continue individualized case management and navigation for clients enrolled and managed at community service centres, with approximately 400 assigned clients per Navigator.

Key Responsibilities

Maintain a reconciled centre-based client list and individualized follow-up arrangements, preserving trusted relationships established through previous case management. Support treatment continuity, appointment attendance, viral load access, result follow-up and return to care in collaboration with the centre clinical team. Link clients to eligible HIV prevention and treatment, TB, maternal and child health and other approved services according to individual needs. Use client-preferred, consent-based communication and agreed safe contact locations; undertake household visits only where appropriate and expressly agreed. Coordinate approved community index-testing and outreach with authorized Testing Assistants; protect the identity of clients and contacts. Identify stigma, discrimination and other barriers; link clients to designated clinical, psychosocial or safeguarding support. Track referrals between the centre and other facilities to completion; document outcomes without duplicate caseload assignment. Requitements SSCE or equivalent with at least three years of relevant case-management, peer-navigation or community service centre experience; OR a relevant health or social-service diploma or higher qualification with at least one year of relevant experience. Former case managers serving community service centre clients are encouraged to apply. Demonstrated confidential, non-discriminatory engagement and understanding of this client cohort are required. Relevant local-language and catchment knowledge are desirable. Personal health status or sensitive identity disclosure is not required. General