HR Operations Lead (Real Estate)

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people. We are recruiting to fill the position below:

Job Title: HR Operations Lead (Real Estate)

Location: Lekki Aviation Town, Lekki-Epe - Lagos

Employment Type: Full-time

Department: Human Resources and Administration

Reports To: Head of Operations / Managing Director Supervises: HR Officers, HR Assistants, and other designated HR support personnel, as applicable Description The HR Operations Lead will oversee the day-to-day human resources operations of the organisation, ensuring effective workforce management, compliance with applicable labour regulations, efficient HR processes, and alignment between people management and business objectives. The successful candidate will be responsible for developing and implementing HR policies, managing employee relations, overseeing recruitment and onboarding, coordinating performance management, administering compensation and benefits, maintaining accurate employee records, and supporting organisational development. The role requires a proactive and commercially minded HR professional who can establish effective HR systems, strengthen employee accountability, support business growth, and foster a productive and professional work environment within the real estate sector.

Key Responsibilities

HR Operations and Policy Management: Oversee daily HR operations and ensure the effective implementation of HR policies, procedures, and internal controls. Develop, review, and update the employee handbook, HR policies, standard operating procedures, and other relevant documentation. Ensure consistency in the application of HR policies across departments and business units. Establish efficient HR workflows for employee documentation, approvals, attendance, leave administration, and personnel records. Identify operational gaps and recommend improvements to enhance efficiency, accountability, and service delivery. Recruitment, Selection and Onboarding: Coordinate workforce planning and recruitment activities in collaboration with departmental heads. Manage the end-to-end recruitment process, including job analysis, job descriptions, candidate sourcing, screening, interviews, selection, and offer administration. Ensure that recruitment decisions align with approved manpower requirements and budgetary provisions. Oversee employee onboarding, orientation, probation monitoring, confirmation, and integration into the organisation. Develop strategies to improve recruitment turnaround time, candidate quality, and employee retention. Maintain an updated recruitment pipeline and provide regular hiring reports to management. Employee Relations and Engagement: Serve as a point of escalation for employee relations matters, workplace concerns, grievances, and disciplinary issues. Promote a professional, respectful, and performance-driven workplace culture. Advise managers on employee conduct, conflict resolution, disciplinary procedures, and appropriate documentation. Coordinate employee engagement initiatives, welfare programmes, and internal communication activities. Support fair, consistent, and confidential handling of employee matters in line with company policy and applicable law. Monitor employee satisfaction and recommend interventions to improve morale, engagement, and retention. Performance Management and Workforce Productivity: Coordinate the development and implementation of performance management systems, including KPIs, performance reviews, and performance improvement plans. Ensure that employees have clear role expectations, measurable objectives, and regular performance feedback. Support departmental managers in evaluating employee performance and addressing underperformance. Monitor probation reviews, confirmation decisions, promotions, transfers, and succession planning. Analyse workforce performance trends and recommend interventions that improve productivity and accountability. Ensure performance records and management decisions are properly documented. Compensation, Payroll and