Hair Braider / Stylist

Evenana Medspa, Beauty and Wellness is recruiting suitable candidates to fill the position below:

Job Title: Hair Braider / Stylist

Location: Abuja (FCT)

Employment Type: Full-time

Responsibilities

Hair Braiding and Styling Services: Provide professional braiding services, including knotless braids, box braids, cornrows, Ghana weaving, twists, feed-in braids and other contemporary braiding styles. Consult with guests to understand their preferred hairstyles, hair texture, desired results and individual needs. Recommend suitable hairstyles and braiding techniques based on the guest's hair condition and preferences. Execute neat, clean and well-finished hairstyles with attention to detail. Ensure that braiding is done comfortably without excessive tension that could cause scalp irritation or hair damage. Keep up with current hair trends, techniques and styling innovations. Guest Experience and Customer Service: Welcome guests warmly and maintain a courteous and professional attitude at all times. Communicate effectively with guests before, during and after services. Provide professional recommendations and ensure guests are satisfied with their services. Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate supervisor. Maintain guest confidentiality and respect personal preferences. Encourage repeat patronage through excellent service delivery and positive guest relationships. Hygiene and Workplace Maintenance: Maintain a clean, organised and hygienic workstation at all times. Sterilise and properly maintain hair tools and equipment after use. Ensure combs, brushes, clips and other accessories are clean before use on guests. Maintain proper storage and handling of hair products and styling materials. Report damaged equipment, low stock levels and maintenance concerns promptly. Ensure the hair studio is clean and ready for daily operations. Sales and Revenue Generation: Actively contribute to the revenue targets of the Hair Studio. Recommend appropriate hair products and additional services to guests where relevant. Encourage repeat bookings and referrals through excellent service delivery. Maintain accurate records of services rendered in line with company procedures. Work towards achieving assigned weekly and monthly guest service targets. Teamwork and Professional Conduct: Work collaboratively with other members of the Beauty Department and the wider organisation. Maintain professional conduct, appearance and communication at all times. Comply with the company's policies, procedures, working hours and operational guidelines. Participate in staff meetings, training sessions and performance reviews. Carry out other reasonable duties assigned by management in line with the position. Performance Indicators (KPIs) The Hair Braider/Stylist's performance will be assessed based on the following: Guest Service Target Service Quality Guest Satisfaction Revenue Contribution Punctuality and Attendance Professional Conduct Hygiene and Organisation Teamwork