General Manager

JV Management Consulting - We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth. With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape. We are recruiting to fill the position below:

Job Title: General Manager

Location: Allen, Ikeja - Lagos

Employment Type: Full-time

Industry: Travel and Tour

Job Summary

We are seeking an experienced, proactive, and results-driven General Manager to oversee the company's overall operations, drive business growth, improve organisational efficiency, and ensure the achievement of strategic business objectives within the travel and tourism industry. The successful candidate will be responsible for providing strategic direction, managing daily business operations, supervising departmental activities, driving revenue growth, and ensuring excellent service delivery across the organisation. The ideal candidate should possess strong leadership, business management, financial, operational, and decision-making skills, with the ability to lead teams, identify business opportunities, improve operational processes, and position the company for sustainable growth.

Key Responsibilities

Strategic Leadership and Business Management: Develop and implement business strategies, policies, and operational plans aligned with the company's goals and objectives. Provide overall leadership and direction to ensure the effective management of the organisation. Set business priorities, departmental targets, and performance expectations. Identify opportunities for business expansion, increased profitability, and market growth. Advise management on business performance, operational challenges, and strategic opportunities. Drive organisational growth and ensure the company's competitiveness within the travel and tourism industry. Operations and Administrative Management: Oversee the company's daily operations to ensure efficiency, productivity, and quality service delivery. Ensure smooth coordination across departments, including sales, marketing, customer service, reservations, ticketing, and administration. Develop and implement operational policies, procedures, and standard operating procedures (SOPs). Monitor operational activities to ensure compliance with company policies and industry requirements. Identify operational gaps and implement improvements to enhance efficiency and reduce costs. Ensure that travel bookings, tour arrangements, hotel reservations, and other services are delivered accurately and within agreed timelines. Financial Management and Business Performance: Oversee the company's financial performance in collaboration with the finance or accounts team. Develop and monitor departmental budgets, operational expenses, and revenue targets. Monitor cash flow, profitability, cost management, and financial performance. Identify opportunities to increase revenue and improve business profitability. Review financial and operational reports and take corrective actions where necessary. Ensure effective utilization of company resources and accountability across departments. Business Development and Revenue Growth: Work closely with the Business Development and Marketing teams to drive customer acquisition and revenue growth. Support the identification of new business opportunities, corporate clients, and strategic partnerships. Oversee the development and execution of sales strategies and business growth initiatives. Monitor sales performance and ensure departments work towards agreed revenue targets. Explore opportunities to expand the company's travel packages, holiday tours, flight bookings, hotel reservations, and corporate travel services. Build and maintain relationships with key clients, business partners, airlines, hotels, and other industry stakeholders. Human Resource and Team Management: Provide leadership, supervision, and direction to departmental heads and employees. Establish clear roles, responsibilities, and performance expectations across departments. Monitor employee productivity and ensure accountability for assigned responsibilities. Participate in recruitment, onboarding, training, and staff development activities. Conduct regular performance reviews and implement improvement plans where necessary. Foster a positive, collaborative, and performance-driven work environment. Identify staffing and training needs to strengthen organisational capacity. Customer Experience and Service Delivery: Ensure the company consistently delivers excellent customer service across all service channels. Establish and monitor customer service standards and procedures. Address escalated customer complaints and ensure timely resolution of service-related issues. Monitor customer feedback, satisfaction, retention, and repeat business. Ensure that employees provide accurate travel information and professional assistance to customers. Implement strategies to improve customer experience and strengthen the company's reputation. Compliance, Risk Management and Business Reporting: Ensure the company operates in line with applicable business regulations, industry standards, and internal policies. Identify operational, financial, and business risks and implement appropriate control measures. Monitor compliance with internal procedures and service delivery standards. Prepare and present regular management reports on business performance, revenue, operations, staffing, and departmental activities. Provide management with insights and recommendations to support informed business decisions. Ensure proper documentation and record