Fuel Station Manager

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are recruiting to fill the position below:

Job Title: Fuel Station Manager

Location: Ozubulu, Anambra

Employment Type: Full-time

Department: Operations / Retail Sales

Reports To: Managing Director / Operations Manager

Job Summary

The Fuel Station Manager is responsible for overseeing the daily operations of the filling station, ensuring efficient fuel sales, accurate stock management, excellent customer service, and compliance with applicable safety and regulatory requirements. The role involves supervising station attendants and other employees, monitoring fuel stock and sales records, controlling operational costs, preventing losses, and ensuring the station operates profitably and safely.

Key Responsibilities

Daily Station Operations: Oversee the daily activities of the filling station to ensure smooth and efficient operations. Ensure that fuel dispensing, lubricant sales, and other station services are conducted professionally. Monitor the opening and closing of the station in accordance with approved procedures. Ensure that dispensing pumps, generators, tanks, and other equipment are functioning properly. Ensure adequate staffing and effective allocation of duties across shifts. Report operational challenges and recommend improvements to management. Fuel Stock and Inventory Management: Monitor daily receipts, sales, and closing stock of petrol, diesel, and other petroleum products sold at the station. Ensure that all fuel deliveries are properly documented and verified against delivery notes and approved quantities. Reconcile tank dip readings, pump meter readings, delivery records, and sales reports. Investigate stock discrepancies, unexplained shortages, suspected leakages, and product losses. Maintain accurate records of fuel stock, lubricants, and other station merchandise. Ensure timely reporting of low stock levels and coordinate replenishment with management. Monitor fuel quality and take appropriate action where contamination or suspected adulteration is detected. Sales and Revenue Management: Monitor daily sales performance and ensure that approved sales targets are pursued. Verify daily sales reports and reconcile cash, POS transactions, bank transfers, and other approved payment channels. Ensure prompt remittance of sales proceeds in accordance with company procedures. Prevent unauthorized credit sales, discounts, and financial transactions. Monitor attendants’ pump readings and sales records to minimize revenue leakages. Prepare daily, weekly, and monthly sales and operational reports for management. Staff Management and Supervision: Recruit, train, supervise, and evaluate station attendants, cashiers, cleaners, security personnel, and other assigned staff. Prepare duty rosters and ensure adequate shift coverage. Enforce punctuality, discipline, accountability, and professional conduct. Ensure employees comply with company policies, operational procedures, and safety standards. Address staff misconduct and recommend appropriate disciplinary action where necessary. Promote teamwork, productivity, and excellent customer service. Health, Safety, and Environmental Compliance: Enforce strict compliance with fire safety and petroleum product handling procedures. Ensure that fire extinguishers, sand buckets, emergency shut-off systems, and other safety equipment are available and serviceable. Prohibit smoking, naked flames, and other unsafe activities within designated hazardous areas. Ensure that employees use appropriate personal protective equipment. Maintain clear emergency exits and ensure that emergency response procedures are understood by staff. Report accidents, fuel spills, equipment failures, and other safety incidents promptly. Ensure proper handling of petroleum waste and compliance with applicable environmental requirements. Coordinate inspections and ensure compliance with relevant petroleum regulatory and safety authorities. Customer Service and Sales Development: Ensure courteous, prompt, and professional service to customers. Resolve customer complaints and escalate serious issues to management. Maintain accurate fuel dispensing practices and ensure customers receive the correct quantities. Monitor attendants’ conduct and ensure that customers are treated fairly. Identify opportunities to improve sales, customer retention, and station profitability. Ensure that displayed prices and promotional materials comply with management directives and applicable requirements. Equipment and Facility Maintenance: Ensure regular inspection and maintenance of dispensing pumps, storage tanks, electrical installations, generators, and other equipment. Report equipment defects and arrange authorized repairs. Ensure that the station forecourt, offices, restrooms, and surrounding premises are clean and orderly. Monitor the performance of contractors and maintenance service providers where applicable. Ensure that faulty or unsafe equipment is taken out of service until properly inspected and repaired. Reporting and Administration: Maintain accurate records of fuel deliveries, stock levels, sales, expenses, staff attendance, and incidents. Prepare periodic operational and financial reports for management. Maintain proper documentation of supplier transactions and authorized expenses. Monitor operating costs and recommend measures to improve efficiency. Ensure that all transactio