Experience Officer

GIG Mobility (formerlyGod is Good Motors) wasfounded in 1998 by Edwin and Stella Ajaere in Nigeria, starting as a premium bus service. Following a rebrand in 2010 by Chidi Ajaere, the company pivoted to a technology-driven, scheduled service model. GIGM now dominates digital bus travel and has expanded into Ghana. We are recruiting to fill the position below:

Job Title: Experience Officer

Location: Awka, Anambra

Employment Type: Full-time

Key Responsibilities

Search and recommend suitable domestic and international flights based on clients’ needs and budgets. Make and manage flight reservations and issue airline tickets. Prepare and modify travel itineraries, including rebooking and rerouting. Process flight changes, cancellations, refunds, and ticket exchanges in accordance with airline policies. Advise clients on baggage allowances, travel documentation, airport procedures, and airline requirements. Monitor flight schedules, delays, cancellations, and other operational changes. Provide timely assistance to clients before, during, and after their trips. Maintain accurate customer and booking records. Liaise with airlines, consolidators, and other travel suppliers when necessary. Ensure compliance with airline rules, fare conditions, and company policies. Identify opportunities to provide additional travel services such as hotels, transfers, travel insurance, and tours. Handle customer complaints professionally and work toward satisfactory resolutions. Keep up to date with airline schedules, fare rules, travel regulations, and industry developments.