Department Manager - Checkout

Sundry Markets Limited - Marketsquare is Nigeria’s emerging grocery retail chain - a place where Nigerians can go to find their trusted brands of groceries at the best prices. Marketsquare was conceived from a burning sensation to create a modern and relevant retail shopping experience for Nigerians and a more convenient way for people to get their everyday needs. We are recruiting to fill the position below:

Job Title: Department Manager - Checkout Locations: Abuja, Lagos, Owerri - Imo, Benin - Edo, Onitsha & Awka - Anambra, Asaba - Delta, Warri - Delta, Akure - Ondo and Mowe - Ogun

About the Role

We are currently recruiting for a customer-focused and highly organized Checkout Manager to oversee all activities at our checkout unit. In this role, you will be the guardian of the final impression we have on our customers. You will assume responsibility for customer satisfaction by leading the cashier and porter team, ensuring prompt resolution of issues, and delivering seamless, friendly, and efficient checkout experience.

Key Responsibilities

Develop and manage schedules for tills and checkout personnel to uphold customer service standards. Coordinate lunch breaks, cashing-up breaks, and provide backup staffing as needed. Oversee Cashiers and Porters, ensuring excellent customer service through proper handling, packing, and carrying of customers' goods. Direct and maintain control over all housekeeping duties, including cleaning, wrapping, packing, and managing trolleys, baskets, and checkout drawers to foster a customer-centric environment. Ensure daily cash-ups for all Cashiers, conduct regular spot checks on opening tills, and manage change requisitions and issuances accurately. Proactively assist customers with price queries, merchandise questions, and loyalty card inquiries. Encourage customers to utilize feedback channels to continually improve satisfaction. Train and motivate checkout staff to provide efficient and exceptionally friendly service. Coach employees in special circumstances such as theft, complaints, returns, exchanges, coupons, and special offers. Direct and implement staff buying procedures, maintaining control over the process to enhance the overall customer experience.

Qualifications

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Skills

Minimum of a B.Sc./ HND in any related field. Minimum of 4 years in customer service operations or banking experience as customer/Teller service specialist. Must have either of NYSC discharged/exemption or exclusion letter Strong leadership and people management skills with the ability to train and motivate a team. Excellent cash handling and reconciliation skills with high attention to detail. A genuine passion for delivering exceptional customer service. Ability to handle customer complaints and special circumstances with tact and professionalism. Strong organizational and scheduling abilities.