Customer Support Executive

Vampai Technologies - Our client, a growing technology and gadget retail business, is recruiting suitable candidates to fill the position below:

Job Title: Customer Support Executive

Location: Ikeja, Lagos

Employment Type: Full-time

Work mode: Mon - Sat (Fully onsite)

Job Description

We are is seeking a proactive and customer-focused Customer Support Executive to manage customer enquiries, complaints, orders and after-sales support while ensuring an excellent customer experience.

Key Responsibilities

Respond to customer enquiries via phone calls, WhatsApp, email and social media. Provide product information, specifications, pricing and delivery details. Guide customers in selecting suitable products based on their needs and budgets. Manage order enquiries, confirmations, tracking and follow-ups. Handle customer complaints, returns, exchanges and warranty requests. Provide after-sales support and coordinate basic troubleshooting with the technical team. Maintain accurate customer records and update CRM systems. Follow up with prospective customers to drive sales conversion and encourage repeat purchases. Prepare customer support reports and identify areas for service improvement.

Requirements

and

Qualifications

Bachelor's Degree or HND in Business Administration, Marketing, Communications, Customer Relations or a related discipline. 1–3 years of experience in customer service, customer support or client relationship management. Experience in retail, e-commerce, electronics or technology-related businesses is an advantage. Excellent verbal and written communication skills. Strong customer relationship management and conflict-resolution abilities. Good understanding of customer service principles and complaint-handling procedures. Familiarity with WhatsApp Business, email, social media platforms and CRM tools. Basic knowledge of laptops, computers, mobile devices and technology accessories is an advantage. Ability to understand product specifications and communicate technical information in simple terms. Good organisational skills, attention to detail and ability to multitask Salary N150,000 - N200,000 / Month.