Customer Service & Sales Executive

West Africa Vocational Education (WAVE) - Our client, a growing food and dessert business in Lagos, is recruiting to fill the position below:

Job Title: Customer Service & Sales Executive

Location: Lagos

Job Type: Full Time

About the Role

Our client is seeking a proactive, sales-driven Customer Service & Sales Associate to oversee customer service operations and drive revenue growth. The successful candidate will lead the customer service team, convert enquiries into sales, strengthen customer relationships, and develop new catering sales opportunities. What You'll Be Responsible For Customer Service & Sales: Supervise and coordinate the customer service team to ensure excellent service delivery. Manage customer enquiries and convert leads into paid orders. Follow up on quotations and outstanding leads to improve sales conversion. Drive repeat purchases, customer retention, and reactivation. Upsell and cross-sell products where appropriate. Handle high-value customers and resolve customer complaints professionally. Sales Growth & Reporting: Identify and follow up on outdoor dessert catering sales opportunities. Monitor sales performance, conversion rates, and team targets. Prepare weekly sales and customer service reports. Maintain accurate customer records and follow up consistently on prospective clients.

Requirements

3–5 years' experience in sales, customer service, account management, or a related role. Previous team leadership or supervisory experience is an advantage. Proven ability to convert customer enquiries into sales. Excellent communication, negotiation, and relationship management skills. Strong organisational skills and consistent follow-up abilities. Comfortable working with sales targets, KPIs, and performance reports. Proficiency in computer applications, WhatsApp Business, and CRM tools. Experience in food, hospitality, catering, events, or premium retail is an advantage. Who This Role Is Perfect For: This role is ideal for a commercially minded professional who is confident leading a team, proactive in following up on sales opportunities, and passionate about delivering excellent customer experiences while driving revenue growth. PS: Proximity to the job location is pivotal to being considered for this role. Salary N200,000 - N250,000 monthly + performance incentives.