Customer Service Representative

Pruvia Integrated Limited, we are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of ‘Impossibility is Nothing’. PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos. We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ojodu, Lagos

Employment Type: Full-time

Department: Customer Service

Job Summary

We are seeking a friendly, professional, and customer-focused customer service representative to attend to customer inquiries, resolve complaints, provide accurate information about products and services, and ensure a positive customer experience.

Key Responsibilities

Respond promptly to customer inquiries through phone calls, emails, WhatsApp, and other communication channels. Handle customer complaints professionally and provide timely solutions. Provide accurate information about the company's products and services. Maintain proper records of customer interactions, complaints, and feedback. Follow up with customers to ensure their concerns have been resolved. Escalate complex issues to the appropriate department when necessary. Build and maintain positive relationships with customers. Identify recurring customer concerns and recommend improvements to service delivery. Meet customer service targets and maintain high standards of professionalism.

Requirements

and

Qualifications

Minimum of an OND or HND / Bachelor's Degree in Business Administration, Communications, or a related field. At least 1–2 years of experience in customer service or a similar role is an advantage. Excellent verbal and written communication skills. Strong interpersonal, problem-solving, and listening skills. Ability to remain calm and professional when handling difficult customers. Good computer skills and familiarity with Microsoft Office and customer service tools. Ability to multitask, work under pressure, and pay attention to detail.