Customer Service Officer

De Christie’s Ruby Spa is a beauty, wellness, and relaxation destination dedicated to helping clients look good, feel refreshed, and experience exceptional care. We believe that self-care is an essential part of living well, and our goal is to provide a welcoming and relaxing environment where every client feels valued, comfortable, and confident. At De Christie’s Ruby Spa, we are committed to delivering quality spa and beauty services with professionalism, attention to detail, and a customer-first approach. We strive to create personalized experiences that promote relaxation, enhance beauty, and support our clients’ overall sense of well-being. Our values are built on excellence, professionalism, customer satisfaction, integrity, and continuous improvement. We aim to maintain high standards of service, hygiene, and hospitality while building lasting relationships with our clients through trust and consistent care. Whether you visit us for relaxation, beauty care, or a refreshing self-care experience, DE CHRISTIE’S RUBY SPA is committed to making every visit worthwhile. We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

We are seeking a friendly, professional, customer-focused, and well-organized Customer Service Officer to join our team at our Ikeja, Lagos branch. The successful candidate will serve as a key point of contact for clients, ensuring that every customer receives excellent service from the moment of inquiry through booking, treatment, and follow-up. The ideal candidate must possess excellent communication and interpersonal skills, a positive attitude, and the ability to handle customer inquiries, manage appointments, resolve complaints, and build lasting relationships with clients.

Key Responsibilities

Welcome clients warmly and professionally, creating a positive first impression of the spa. Respond promptly to customer inquiries through phone calls, WhatsApp, social media, email, and in-person interactions. Manage customer bookings, appointments, walk-ins, cancellations, and rescheduling. Provide accurate information about spa treatments, services, packages, prices, promotions, and operating hours. Guide customers in selecting suitable services based on their inquiries and preferences, referring treatment-related questions to qualified spa professionals when necessary. Handle customer complaints, concerns, and feedback professionally and escalate unresolved issues to management. Follow up with clients after appointments to encourage feedback, customer satisfaction, and repeat bookings. Maintain accurate customer records, booking schedules, inquiries, and service histories. Promote available spa services, packages, gift vouchers, and products to customers where appropriate. Support customer retention by maintaining positive relationships and providing personalized service. Process bookings and payments accurately in accordance with company procedures. Coordinate with therapists and other staff members to ensure appointments run smoothly and waiting times are minimized. Maintain a clean, welcoming, and organized reception area. Protect customer confidentiality and handle personal information responsibly. Prepare customer service reports and communicate recurring complaints, feedback, and service improvement opportunities to management. Adhere to company policies, service standards, and professional conduct requirements. Salary N80,000 - N120,000 / month.