Customer Service Executive (Hausa Speaking)

Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some ofthe most dynamic sectors in the economy. The Group is a dominant player in the transportation, powerand IT-enabled service sectors, which are critical to the sustained growth of the Nigerian Economy. The corporate vision of the Group is to provide innovative and quality products along with excellent after-sales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency. We are recruiting to fill the position below:

Job Title: Customer Service Executive (Hausa Speaking)

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

We are seeking a customer-focused and fluent Hausa-speaking Customer Service Executive to attend to customer enquiries, provide product and service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

Handle customer enquiries and complaints through phone calls, emails, and other communication channels. Communicate effectively with Hausa-speaking customers and provide support in Hausa and English. Provide accurate information on products, services, pricing, and after-sales support. Resolve customer complaints promptly and escalate complex issues where necessary. Maintain accurate records of customer interactions, feedback, and complaints. Follow up with customers to ensure issues are resolved and service expectations are met. Build and maintain positive customer relationships. Support the customer service team in achieving service delivery targets.

Requirements

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Qualifications

OND/HND/Bachelor's degree in any relevant discipline. Fluency in spoken Hausa and English is mandatory. 1–3 years of experience in customer service, call centre operations, or a related role. Excellent verbal and written communication skills. Strong interpersonal, listening, and problem-solving skills. Customer-oriented with the ability to handle difficult situations professionally. Basic computer literacy and familiarity with MS Office. Key Competencies: Effective communication and active listening. Patience and empathy. Conflict resolution and problem-solving. Attention to detail. Ability to work in a fast-paced environment.