Customer Care and Administrative Officer

Genade Homes is a forward-thinking real estate company committed to redefining the future of housing across Africa. We specialize in delivering affordable, high-quality, and sustainable real estate solutions designed to enhance comfort, promote healthy living, and create long-term value for individuals and families. At the core of our operations is a strong mission: to expand homeownership opportunities by making eco-friendly and well-planned communities accessible to more people. We believe that owning a home should not only be a dream, but a realistic and achievable goal. As part of our team, you will be joining a company driven by purpose one that values integrity, creativity, and impact. Here, every team member plays a vital role in shaping the future of real estate across the continent. We are recruiting to fill the position below:

Job Title: Customer Care and Administrative Officer

Location: Area 1, Durumi - Abuja (FCT)

Employment Type: Full-time

About the Role

Genade Homes Limited is looking for a confident, well-presented professional to handle customer relations and administrative duties. You will be the first point of contact for our clients, in person, on calls and in chats.

Key Responsibilities

Welcome and attend to clients and visitors at the office in a professional manner Handle inbound and outbound calls, and respond to customer messages on WhatsApp, email and social media Attend to customer enquiries and complaints promptly, and follow up until they are resolved Escalate issues to the right department and keep customers updated Maintain accurate customer records and update the database regularly Meet response time targets and submit regular reports Provide day-to-day administrative support, including filing, documentation, scheduling and correspondence Support the sales team with client follow-ups and appointment coordination

Requirements

Minimum of 2 years' working experience in a corporate setting Excellent communication skills: confident and clear in face-to-face conversations, on phone calls and in written chats and emails Polite, professional and presentable, with a warm, customer-friendly attitude Able to stay calm and handle difficult or upset customers Good organisational and multitasking skills Proficiency in Microsoft Office and Google Workspace Experience with CRM or helpdesk tools is an advantage Experience in a sales or real estate company is an advantage Must reside in or be able to work from Abuja Salary N120,000 - N150,000 monthly.