IT Help Desk Officer at a Reputable Company

April 3, 2026

A reputable company is recruiting suitable candidates to fill the position below:

Job Title: IT Help Desk Officer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

We are seeking a proactive and technically skilled IT Support Officer to provide day-to-day technical support to end users and ensure the smooth operation of the company’s IT systems and infrastructure.

Key Responsibilities

Provide support and resolve end-user issues related to network connectivity, internet access, printers, Remote Desktop systems, and other IT peripherals and applications.
Install, configure, maintain, and troubleshoot desktops, laptops, biometric machines, and printers connected to the company network.
Maintain and update inventory records of computers, laptops, printers, and other IT equipment.
Ensure adequate inventory levels of stationery such as printing papers, toners, and related IT consumables, while updating supplier status.
Escalate complex IT issues to the IT Helpdesk Specialist when necessary.
Monitor alerts and logs generated from IT equipment and applications to ensure system performance and reliability.
Perform regular data backups and restoration in line with company policies and best practices to ensure data integrity.
Update the Daily Morning Checklist report to confirm network availability and successful execution of scheduled system tasks.
Provide front-end support for Hand-Held machines used by sales personnel, including configuration, installation, setup, and training.
Ensure security patches and system upgrades are applied and maintained on desktops and laptops.
Complete tasks and deliverables assigned by the IT head of department.

Requirements

Bachelor’s degreein Computer Science, Information Technology, or a related field.
Proven experience in IT support or technical support roles.
Good knowledge of computer hardware, networking, and operating systems.
Knowledge of personal computers and all common peripherals, including monitors, printers, modems, and other connection, communication, and storage devices.
Computer literacy: TCPIP PROTOCOL/ TCPIP Networks management
Ability to troubleshoot hardware and software issues effectively.
Strong communication and problem-solving skills.
Ability to work independently and as part of a team.
1-3 years working experience as IT.

Benefit

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

Gender: Only male applicants are encouraged to apply due to the nature of the role and the need for gender balance.
Accommodation is not provided.
The position is required to be filled urgently, candidates who can resume immediately will be highly preferred.

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