Head of Operations at Elizabeth Maddeux Limited

Operations
Lagos State
February 26, 2026
Full Time

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Job Description

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Ikeja, Lagos
Employment Type: Full-time (On-site)
Industry: Financial Services Sector

Job Summary

  • The Head of Operations is responsible for overseeing the day-to-day operational activities of the bank to ensure efficiency, compliance, service quality, and operational excellence.
  • The role focuses on process optimization, risk control, service delivery, and effective management of branch and back-office operations to support business growth and customer satisfaction.

Key Responsibilities

  • Oversee all operational functions including account opening, transaction processing, cash management, loan disbursement, and recovery support.
  • Ensure smooth and efficient daily operations across branches and service channels.
  • Review and optimize operational processes to improve efficiency and reduce turnaround time.
  • Ensure strict adherence to Central Bank regulations, internal policies, and operational guidelines.
  • Strengthen internal controls to minimize operational risks and errors.
  • Supervise branch operations to ensure consistent service quality and customer experience.
  • Oversee alternative channels such as POS, mobile banking, and agent banking operations where applicable.
  • Lead, mentor, and develop the operations team.

Qualifications & Experience

  • Bachelor’s Degree in Business Administration, Banking & Finance, Operations Management, or related field
  • 8–10 years’ experience in banking or financial services operations, with at least 3–5 years in a leadership role.
  • Experience in microfinance banking or retail banking operations is highly preferred.
  • Strong knowledge of banking operations, regulatory requirements, and internal control frameworks.
  • Proficiency in core banking systems and Microsoft Office applications.

Skills & Competencies:

  • Strong operational and process management skills
  • Leadership and team management ability.
  • Attention to detail and strong risk awareness.
  • Problem-solving and decision-making skills.
  • Excellent communication and stakeholder management
  • Customer service orientation.

Compensation

  • Competitive Salary; Salary: N500,000 – N700,000 monthly.
  • Health Insurance
  • Employer Contributory pension.

Application Closing Date
27th February, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@elizabethmaddeux.com using “Head of Operations” as the subject of the mail.

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