Customer Service Representative at Nikemfol Limited
Job Description
Nikemfol is an emerging fashion brand dedicated to designing and delivering high-quality, contemporary apparel for modern consumers. We specialize in creating stylish, culturally inspired fashion pieces that combine creativity, craftsmanship, and innovation.
Our brand is built on the principles of authenticity, quality, and self-expression. We aim to redefine modern fashion by blending trend-conscious designs with timeless aesthetics, ensuring our collections resonate with today’s dynamic and diverse market.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Salary
N120,000 – N150,000 / month.
Application Closing Date
20th April, 2026.
How to Apply
Interested and qualified candidates should send their detailed CV to: nikemfollimited@gmail.com using the Job Title as the subject of the email.