CRM / Front Desk Officer at Fora Beauty and Aesthetics

Administration / Office
Lagos State
April 12, 2026
Full Time

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Job Description

Fora Beauty and Aesthetics (also referred to as Fora Beauty Clinic) is a results-driven skincare and medical aesthetic clinic located in Ajah, Lagos. It focuses on personalized, advanced treatments to address common skin concerns like acne, hyperpigmentation (dark spots), skin rejuvenation, and overall skin health, helping clients achieve clearer, brighter, and more confident skin.

We are recruiting to fill the position below:

Job Title: CRM / Front Desk Officer

Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

  • We are looking for a friendly, organized, and customer-obsessed CRM / Front Desk Officer to be the first point of contact for our clients.
  • You will manage front desk operations, handle inquiries, schedule appointments, maintain client records in our CRM system, and help convert consultations into booked treatments.
  • This role is key to ensuring smooth daily operations and excellent client satisfaction in our growing clinic.

Key Responsibilities

  • Welcome clients warmly and professionally, ensuring a positive first impression and seamless check-in/check-out experience.
  • Manage all incoming inquiries via phone calls, WhatsApp, email, and walk-ins.
  • Schedule and confirm appointments using booking tools (e.g., Fresha or clinic calendar).
  • Maintain accurate client records in the CRM system — including contact details, treatment history, follow-ups, and notes.
  • Follow up with leads and existing clients for consultations, reminders, and post-treatment care.
  • Support sales conversion by educating clients on services, packages, and promotions during inquiries and consultations.
  • Handle payments, issue receipts, and maintain basic records of daily transactions.
  • Keep the front desk area clean, organized, and well-presented at all times.
  • Assist with administrative tasks such as client feedback collection, progress photo organization, and inventory of front-desk supplies.
  • Collaborate with the aesthetician and team to ensure excellent service delivery and client retention.
  • Report daily/weekly client inquiries, bookings, and conversion rates to management.

Requirements / Qualifications

  • Minimum of OND / HND or Bachelor’s degree in any field (Business Admin, Marketing, or related is an advantage).
  • 1–3 years of experience in front desk, customer service, reception, or sales (experience in beauty, spa, clinic, or hospitality is a strong plus).
  • Excellent communication and interpersonal skills — fluent in English and Pidgin (Yoruba is an added advantage).
  • Proficiency in using WhatsApp Business, Google Workspace, basic Excel, and any CRM or booking software (training will be provided).
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Presentable appearance, friendly personality, and a genuine passion for skincare/beauty.
  • Must reside in or around Ajah, Lekki, or nearby areas (Ajah preferred for easy commute).

Salary
N80,000 – N100,000 per month.

Application Closing Date
22nd April, 2026.

How to Apply
Interested and qualified candidates should send a CV and a short note telling us why you’re the right fit to: s68627288@gmail.comusing “Application for CRM / Front Desk Officer” as the subject of the mail.

Note

  • Only shortlisted candidates will be contacted
  • Female / Male candidates are encouraged to apply.

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