Hotel Male General Supervisor at Efezi Southsea Nigeria Limited
Job Description
Efezi Southsea Nigeria Limited – Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Title: Hotel Male General Supervisor
Location: Abule-Egba, Lagos
Description
- A General Supervisor in a hotel is a mid-to-senior level role responsible for overseeing daily operations, coordinating staff, and ensuring guests receive high-quality service. Think of it as the link between frontline employees and upper management.
- A General Supervisor in a hotel makes sure everything runs smoothly, staff do their jobs properly, and guests leave satisfied.
Key Responsibilities
A hotel General Supervisor typically:
- Oversees daily operations: Ensures all departments (front desk, housekeeping, food & beverage, maintenance) run smoothly.
- Supervises staff: Monitors employee performance, assigns duties, and ensures proper conduct and professionalism.
- Handles guest issues: Resolves complaints quickly and ensures guest satisfaction.
- Ensures service quality: Maintains hotel standards, cleanliness, and operational efficiency.
- Coordinates departments: Acts as a communication bridge between different units of the hotel.
- Supports management: Assists the General Manager or Operations Manager with reporting, scheduling, and planning.
Typical Daily Tasks:
- Conduct staff briefings or shift meetings
- Monitor front desk and guest check-ins/check-outs
- Inspect rooms and public areas
- Respond to guest complaints or special requests
- Ensure staff are following hotel policies
- Prepare daily reports for managementv
Qualifications
- Diploma or Degree in Hospitality Management (often preferred)
- Experience in hotel operations (usually 2–5+ years)
- Prior supervisory experience is a big advantage
Key Skills Required:
To succeed in this role, you need:
- Strong leadership and team management
- Excellent communication skills
- Good problem-solving ability
- Strong customer service orientation
- Ability to work under pressure
- Basic administrative and organizational skills.
Salary
N100,000 / month
Application Closing Date
20th. April, 2026