Debt Recovery Officer at a Microfinance Bank – Westfield Consulting Limited

Sales
Lagos State
April 11, 2026
Full Time

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Job Description

Westfield Consulting Limited – Our client in the Financial Sector (Microfinance Bank) is recruiting qualified and passionate candidates to fill the position below:

Job Title: Debt Recovery officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • The Debt Recovery Officer is responsible for managing and recovering overdue loans while maintaining a professional relationship with clients.
  • The role involves monitoring loan performance, engaging clients with overdue obligations, negotiating repayment plans, and ensuring recovery efforts are carried out in line with company policies.

Responsibilities

  • Monitor the loan portfolio daily to identify non-performing and overdue accounts.
  • Liaise with collections officers to review account statuses and recovery strategies.
  • Contact defaulting clients via calls, messages, and other approved communication channels to follow up on repayments.
  • Send formal demand notices and reminders to clients with overdue obligations.
  • Engage clients in constructive discussions to understand reasons for default and explore repayment solutions.
  • Negotiate repayment plans and ensure agreed terms are documented and followed.
  • Conduct field visits to clients where necessary, in line with company policy.
  • Maintain accurate records of all recovery activities and client interactions.
  • Escalate difficult or high-risk accounts to management for further action.
  • Liaise with relevant stakeholders to track down clients who may have changed location using lawful and professional means.
  • Ensure all recovery activities are conducted ethically, professionally, and in compliance with regulatory and organizational standards

Requirements

  • Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
  • Proven experience in loan recovery, debt collection, or credit management (minimum 1– 3 years preferred).
  • Strong negotiation and communication skills.
  • Good understanding of debt recovery procedures.
  • Ability to remain calm and professional when dealing with difficult clients.
  • Knowledge of relevant financial regulations and ethical collection practices.
  • Strong analytical and problem-solving skills.
  • Ability to maintain accurate records and prepare reports.
  • High level of integrity and professionalism.
  • Willingness to undertake field visits when required.

Salary
N150,000 (Monthly gross).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their current CV to: victor.allu@westfield-consulting.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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